Privacy Policy

Last updated: June 25, 2026

1. Introduction

At Detect and Solve, we respect your privacy and are committed to protecting it. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our incident management platform. Please read this privacy policy carefully.

2. Information We Collect

We collect information you provide directly to us, such as when you create an account, fill in a form or communicate with us. This information may include:

• Personal identifiers such as name, email address and phone number
• Business information, including company name and job title
• Account credentials
• Incident report data submitted through our platform, including photos and videos you attach
• Location data when you report incidents

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain and improve our services
• Process and complete incident reports
• Send technical notices, updates and support messages
• Respond to your comments, questions and customer service requests
• Monitor and analyse trends, usage and activity related to our services
• Detect, investigate and prevent fraudulent transactions and other illegal activity

4. Data Security

We implement appropriate technical and organisational measures to protect the security of your personal information. However, please be aware that no security measure is perfect or impenetrable, and we cannot guarantee the security of your data.

5. Data Retention

We keep your information for as long as your account is active or as needed to provide services to you. We also retain and use your information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct or delete your data. Contact us if you wish to exercise any of these rights.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

8. Contact Us

If you have any questions about this Privacy Policy, contact us at info@detectandsolve.com.